At CarolinaEMR, werecognize the importance of dependable support during critical transitionperiods such as Go-Live or system upgrades. Our Enterprise Support Services aredesigned to provide expert on-site assistance during these pivotal times. AneCW Support Engineer will be available on-site to work alongside your practice’sHelp Desk or directly with end users, ensuring any technical challenges areaddressed promptly and efficiently.

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Go-Live and Post-Upgrade Support

Experience seamless transitions with dedicated on-site support during yourGo-Live or Post-Upgrade weeks. Our eCW Support Engineers are on the ground toprovide immediate issue resolution, helping to mitigate risks and preventprolonged disruptions during these critical phases of your system’s lifecycle.

Direct End-User Assistance

Our on-site support extends directly to your staff, providing hands-onassistance to quickly address queries and resolve technical challenges. Thisdirect interaction ensures that your team feels supported and confident inusing the new or upgraded system, which is essential for maintaining continuousand efficient practice operations.

Enhanced Technical Resolution

With our expert support engineers present, technical issues are identified andresolved swiftly, minimizing downtime and enhancing system reliability. Ourproactive approach not only addresses break-fix issues but also optimizessystem settings for improved performance and user experience.

Key Features of Our On-Site IT Support Include:

On-Site Go-Live Support: Direct assistance from eCW Support Engineers duringthe critical Go-Live phase to ensure a smooth transition.
Direct Staff Assistance: Immediate, hands-on support for your staff to swiftlyaddress and resolve any operational or technical issues.
Technical Issue Resolution: Efficient problem-solving to fix technical issues,ensuring they are resolved without significant impact on your practice’soperations.
Minimized Downtime: Proactive and quick resolutions that keep your systemsrunning smoothly with minimal disruption to your healthcare services.

With CarolinaEMR’s Enterprise Support Services, you can be confident that yourpractice is supported by expert IT professionals precisely when you need it themost. Let us help you navigate your critical system transitions smoothly andsuccessfully, ensuring your practice operates efficiently and your team remainsfocused on providing excellent patient care.

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